Anova – the new name for DataOnline, Wikon, WESROC, iTank and ISA – is the global leader in remote monitoring of industrial assets, providing Industrial Internet of Things (IIoT) solutions that enable improvements in efficiency, safety, service, and profitability.

We are seeking an RMA Coordinator who will act as point of contact for customers, sales, and repairs teams. As a member of the Customer Success team, you will play an active role in ensuring the Anova reputation for service and delivery is upheld.

Core Responsibilities

• Receive and process all RMA’s (product returns and repairs)
• Set customer expectations and maintain customer relationships, providing status updates and setting expectations.
• Review and document product backlog/inventory
• Document and maintain current RMA processes, with constant attention to measurable and continuous improvement.
• Organize on-time shipments of replacement and/or repaired customer products
• Utilize ERP system to manage end to end RMA process
• Acts as liaison between repair team, sales team and customer success teams to provide outstanding service

Core Skills & Competencies

• Good written and verbal communication skills
• Ability to work in a fast-paced environment; understands urgency and deadlines
• Strong attention to detail and accountable for managing problems through resolution
• Efficiency with MS Office tools, QuickBooks and prior ERP system experience a plus
• Ability to multi-task and handle competing priorities
• High school diploma or equivalent